Privacy Policy

This Privacy Policy explains how emeraldvalleygirl.com (LLC) (“we”, “us”) collects, uses, and protects personal data when you request a booking or a quote through our website or contact forms.

1. Who we are

Service provider: emeraldvalleygirl.com, LLC. EDRPOU (registration code): 57055073. Legal address: 15 Haharina Ave, Kyiv, 02000, Ukraine.

Contact email: contact@emeraldvalleygirl.com. Contact phone: +380 679 162 5566.

2. Personal data we collect

Depending on how you interact with the site, we may collect:

  • Contact details you provide (name, phone number, email address).
  • Request details (what you want to book or ask for, and any message content you send).
  • Communication records (correspondence and call/lead notes, if applicable).
  • Technical data (e.g., IP address, device/browser information, pages viewed) when you use the site.

If you place orders or enter into agreements remotely (including via web forms), we provide the required provider identification information and pre-contract information in accordance with Ukrainian law.

3. How we use personal data

We use personal data for:

  • Handling booking and quote requests and communicating with you.
  • Preparing offers, processing inquiries, and arranging next steps.
  • Providing customer support and responding to questions.
  • Managing the website’s operation and security, including fraud prevention.
  • Maintaining records required by law.

4. Legal grounds

Processing is carried out in accordance with Ukrainian privacy requirements, including the lawful bases provided by the applicable legislation. Our policies and notices are provided in line with the following laws:

  • Law of Ukraine “On Electronic Commerce” (Закон України "Про електронну комерцію") — for provider identification and remote contracting requirements.
  • Law of Ukraine “On Consumer Protection” (Закон України "Про захист прав споживачів") — for clear pre-contract information for distance contracts.
  • Law of Ukraine “On Personal Data Protection” (Закон України "Про захист персональних даних") — for the collection, processing, security, retention, and user rights relating to personal data.

5. Cookies and similar technologies

We may use cookies or similar technologies to operate the website and analyze usage. Where required, we provide a privacy notice and use an appropriate lawful basis for such processing, in line with the personal data rules under the Law of Ukraine “On Personal Data Protection” (Закон України "Про захист персональних даних").

If any content is considered paid advertising, it will be identified as advertising in accordance with the advertising law (Закон України "Про рекламу").

6. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this policy (for example, to handle your request, and for the period required to comply with legal obligations, resolve disputes, and enforce our agreements). Retention periods depend on the nature of the request and applicable requirements.

7. Security

We implement organizational and technical measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

8. Your rights

Under Ukrainian law, you may have the right to access your personal data, request correction, request restriction or termination of processing (where applicable), and withdraw consent where processing is based on consent. You may also object to processing on grounds provided by law. These rights are exercised in accordance with the Law of Ukraine “On Personal Data Protection” (Закон України "Про захист персональних даних").

9. Contact us

To exercise your rights or ask questions about this policy, contact us:

emeraldvalleygirl.com, LLC

15 Haharina Ave, Kyiv, 02000, Ukraine

Email: contact@emeraldvalleygirl.com

Phone: +380 679 162 5566